Frequently Asked Questions
Everything you need to know about your Koe Wetzel gear.
When will my order ship?
Standard orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email to follow your package's journey.
What is your return policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a refund.
How do I know what size to order?
Each product page features a detailed size guide. Most of our apparel follows a standard unisex fit, but we recommend checking specific measurements for our vintage-wash tees and hoodies.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.